SCM and EXIM
URBX Knowledge Park
Certificate in Airport Customer Service Executive (CACSE)
Overview
Why Choose The Course

This course is ideal for anyone who wants to begin a career in the aviation industry, especially in passenger-facing roles. You’ll be trained in key areas like check-in, boarding, baggage handling, customer support, and grooming. The course also covers communication skills, soft skills, and airport etiquette to help you provide excellent service to travelers in real-time airport environments.

  • Focus on airport customer service and front-end operations
  • Practical training in check-in, boarding, and baggage handling
  • Soft skills development and grooming for airport readiness
  • Suitable for freshers from any degree background
Eligiblity
  • Degree
Duration
  • 8 Months
Explore The Syllabus

Introductory Programme (Commencing soon)

Click here to download this course's syllabus
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Careers Opportunities

This course prepares students to work confidently in various airport support roles. With strong communication and interpersonal skills, you’ll become a valuable part of the passenger service team at airports or airlines.

Job roles you can explore:

  • Check-in & Boarding Executive
  • Passenger Assistance Agent
  • Customer Relations Executive
  • Airline Ticketing & Reservation Staff
  • Airport Helpdesk Agent
  • Lounge and VIP Services Staff
Frequently Asked Questions

Anyone who has completed a degree in any stream can apply. It is ideal for freshers who wish to start a career in airport passenger service.

Yes, the course includes hands-on sessions, mock interviews, and real-time training on airport service procedures.

Basic communication skills in English are needed. You will also receive training in soft skills and spoken English during the course.

Yes, URBX provides 100% placement assistance through industry tie-ups and interview preparation.

You can work as a Check-in Executive, Passenger Assistance Staff, or Airport Customer Service Agent in domestic and international airports.

Ready to take the first step towards your career?
Best Aviation Institute in Kochi
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